What paper type should I select for
my order?
∙ The photo card
is a genuine photograph. It is professionally printed using the
latest digital technology and will be produced on Fuji Crystal
Archive photographic paper. The Photo Card comes standard with a
matte finish, available in a 4x6 or 5x7 size.
∙ The post card is the same design as our
photo card but on a 12 pt. cardstock with a coordinating design and
small Grace Announcements logo printed on the back. This card is
available in a 4x5.5, 5x5 and 5x7 size and they come in sets of 25
cards. The standard finish is semi-gloss. It is smooth to the
touch, but more matte in appearance. You can upgrade to the U/V
finish which adds a glossy finish to the cards. It also makes the
cards a little thicker and makes the colors pop even more.
∙ The note cards are 5.5" x 4" foldover
cards printed on 12 pt. cardstock. The design from the front is
continued onto the back and the inside allows for additional photos
and custom text. The standard finish is semi-gloss. It is smooth to
the touch, but more matte in appearance. You can upgrade to a linen
finish which adds a nice texture to the cards. It also makes the
cards a little thicker and makes the colors pop even more.
How do I send my photos to you?
When you place your order, you will
be directed to our photo upload page. If you are having problems
uploading your photos you can send them to photos(at)graceannouncements.com.
If you take film pictures and would like me to scan them into
digital format please e-mail for a postal address. I do recommend
however that you send a duplicate or original and not the original.
All photographs will be returned with your order.
What format should my photograph be
in?
Before taking your pictures, make
sure your digital camera is on the highest setting possible. Too
often, we receive photos that are too small and there is nothing
that can be done to make a small photo larger without distorting the
quality. We prefer your photograph as a JPEG file at 300dpi with no
compression. Once we receive your photo, we will let you know if
there are any problems with the resolution. If you haven't taken
your photos yet, please read our photo tips page for ideas on how to
take that perfect photo of your little one.
Can I use a professionally taken
photograph?
All photos that were taken professionally require a release from the
photographer. Either your photographer must email us with permission
or fax us their release form, granting us permission to reproduce
the images. Please note that we can NOT use photos taken at Walmart,
Superstore, Sears, etc. UNLESS you send in a signed release form
from the company authorizing you the rights to reproduce the
photo(s).
Do I need to edit my photographs
before sending them?
No, we prefer if you send the photos in their original format as we
have the capability of cropping, correcting red-eye, touching up
blemishes, and converting to both sepia-tone and black and white. We
can also remove some unwanted backgrounds at your request.
Can I place my order with you over the
phone?
Of course, Lindsay can be reached in her studio at 905-235-3032
during normal office hours of 9am to 4pm, Monday to Friday. We do
not have the ability at this time to accept credit cards over the
phone.
What methods of payment do you accept?
We accept all major credit cards
through PayPal. You do not need your own PayPal account to pay with
us. We also accept money order, certified check or email money
transfer. However, I will not begin your order until I receive
payment. If you are in the GTA you are more than welcome to pick up
your order and pay cash.
|
(Please note that if you use the e-Check
option for your method of payment through Paypal your order will not
be send to the printer until the payment has been received in our
account and this can take as long as 10 business days.) |
Will I receive a proof of my design prior to printing?
Yes, you will receive a digital
proof of your design. Your order will not be processed until you
give the final approval on the proof for printing. Please look over
your proof very carefully. Once a proof is approved for print, you
are responsible for the printed order. If any changes need to be
made AFTER a proof has already been approved, there will be a
reprint fee that is the customer's responsibility.
|
** You may request up to two sets of
revisions to your initial proof at no additional cost. Additional
requests for revisions will be accommodated at a cost of $10 per
revision. Your order does not go to print until you are completely
satisfied with your proof! |
Can I request multiple proofs with
different designs?
Yes you may request another proof
of a different design. There will be a $25 fee per design to cover
the setup time for this, which must be paid prior to setting up the
new proof for you.
Do you offer a design only service?
Yes. If you pick an existing design template from our gallery then
the price is $25. If you want a 100% Grace Announcements custom
design then the price is the current $45. You will receive a high
resolution .jpg file by email that you can have printed at your
local print shop or photo lab.
Are envelopes included with my
order?
Yes, envelopes are included at no additional cost.
Can I pre-order my envelopes?
You may pre-order envelopes for addressing ahead of your event. I do
charge a $10.00 fee for this service which will be applied to your
order when you place it (there is also a $5 shipping charge that is
not applied to your order). If, however, you do not place an order
this fee is non-refundable.
I live in the Greater Toronto Area, can I pick up my order?
You sure can pick up your order. Just tell us when you place your
order that you would like to pick it up and we will provide you with
directions.
I have another question that is not listed here... email us to ask
any other questions you might have.
How long will it take to receive my
order?
Please allow 1-2 business days for
your digital proof. Once you have approved your proof, your order is
sent to be printed. Printing takes 2 business days for photo cards
and 10 business days for all other products. After your order is
printed it takes a day or two in-house to package it up perfect for
you. Shipping times are as follows:
∙
Canadian Orders:
Please
allow 3-6 business days total shipping time for all orders.
∙
US Orders:
Please allow
6-12 business days total shipping time for all orders. US
customers can upgrade their shipping for an additional $10 and a
shipping time of 3-5 business days.
You can always upgrade your shipping to
overnight if you are really in a rush, please
email me
for a quote.
|
(Please note that although we do
our very best to ensure you receive your order within the time
frames indicated below, there may be occasional shipping delays that
are beyond our control. Please order early to ensure your order is
received in plenty of time, particularly during the busy holiday
season, as we cannot offer refunds due to shipping delays) |
Do you require a minimum order?
Yes, we do require a minimum order
which depends on the paper option you select for your order. The
minimum order on our photo cards is 35, our post card is 2 sets (25
cards in each set) and our folded note cards is 1 set (25 cards in
each set).
Do you have a cancellation policy?
Yes. It depends on what stage you
are in when you cancel. If we have not started on your order, then
there is no charge. If we have put together your proof, there is a
charge of $25. If we have already received your final approval on
the proof and it has been sent to print, you will be responsible for
the total order cost.
If I am unhappy with my order, can I
get a refund?
Since our products are custom
printed, we do not offer a refund unless there is a problem with the
order due to our error. We encourage all potential customers to
order a sample pack if you have any questions about the styles
offered and how each style looks/feels in person.
Do you offer gift certificates?
Yes, they can be purchased here. |
